Refund policy

Last Updated: April 17, 2026

At Aussie Hoodie, operated by KONICUK LTD, your satisfaction is our top priority. We stand behind the quality of our products and want you to love your purchase. If you are not entirely satisfied, we offer a straightforward 30-day return policy. This means you have exactly 30 days after receiving your item to request a return.

1. Eligibility & Conditions for Returns

To protect our customers and ensure hygiene and quality standards, returned items must strictly meet all of the following criteria to be eligible for a refund:

• Timeframe: The return request must be initiated within 30 days of receiving your order.
• Product Condition: Items must be in their original, unworn, unwashed, and unused condition.
• Tags & Packaging: All original tags, labels, and original packaging must be completely intact and included with the return.
• Hygiene & Care: Items must be free from stains, odors, including perfume, smoke, or body odor, pet hair, or any signs of washing or dry cleaning.
• Proof of Purchase: A valid receipt, order number, or order confirmation email is required for all returns.

Note: Aussie Hoodie reserves the right to reject returns that do not meet these conditions. Rejected items may be sent back to the customer at their expense.

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene and customization reasons. These include:

• Custom products, such as special orders or personalized items.
• Personal care goods and intimate items.
• Perishable goods.
• Gift cards.

Please get in touch if you have questions or concerns about your specific item.

3. How to Initiate a Return

Please do not send items back to us without requesting a return first. Items sent back without prior authorization will not be accepted.

To start a return, follow these steps:

• Contact Us: Email our support team at support@aussiehoodie.com within 30 days of receiving your order. Include your order number and the reason for the return.
• Review & Approval: Our team will review your request. If approved, we will send you a return authorization, a return shipping label, and instructions on how and where to send your package.
• Return Location: Depending on your location, we will direct you to the most convenient return hub in Australia or the UK. Our registered corporate office is: KONICUK LTD, 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom.

4. Shipping Costs & Restocking Fees

We strive to be completely transparent about any costs associated with your return. We do not charge any restocking fees.

5. Exchanges

The fastest way to ensure you get what you want is to return the item following the process above. Once accepted, you can place a new order for the desired item.

6. Refund Processing & Timeframe

Once your return is received and inspected at our facility, we will notify you by email whether your refund has been approved or rejected.

• Approval & Timeline: If approved, your refund will be processed and automatically applied to your original payment method within 10 business days after we receive and inspect the returned item.
• Bank Delays: Processing time may vary depending on your bank. If more than 15 business days have passed since we approved your refund, please contact us immediately.

7. European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must still strictly meet the eligibility conditions outlined in Section 1.

8. Contact Information

If you have any questions about our return policy or need assistance, please contact us: