Privacy policy

Last updated: April 17, 2026

Aussie Hoodie, operated by KONICUK LTD, operates this store and website. This Privacy Policy describes how we collect, use, disclose, retain, and protect your personal information when you visit, use, or make a purchase from our store, referred to as the “Site”.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.

1. Personal Information We Collect, Use, and Retain

When you visit the Site, we collect information that identifies or can reasonably be linked to you. Below is a transparent breakdown of the data types we collect, our purposes, and how long we retain them:

Data Category & Types Collected Purpose of Collection & Use Retention Period
Contact & Order Details: Full name, billing address, shipping address, phone number, email address, and order history. To fulfill our contract, process your orders, arrange shipping, send order updates, and screen for potential risk or fraud. Up to 7 years for tax, accounting, and legal compliance purposes.
Financial Information: Payment card details and transaction history, processed securely via Stripe or PayPal. We do not store full card numbers. To securely process your payments and facilitate refunds if necessary. Up to 7 years in compliance with financial and banking regulations.
Device & Usage Information: IP address, browser type, time zone, and site interaction data, such as pages viewed and search terms. To load the Site accurately, optimize your browsing experience, and perform site analytics. Typically 12 to 24 months, or until you clear your browser cookies.

2. How We Collect Your Information

  • Provided Directly by You: When you create an account, place an order, sign up for our newsletter, or contact our customer support.
  • Automated Technologies: As you navigate our Shopify-powered site, we automatically collect device data using cookies, log files, web beacons, and tags.

3. Cookie Policy

Our Shopify store uses cookies, which are small data files downloaded to your device, to ensure the website functions correctly and to analyze user behavior. We use the following types of cookies:

  • Strictly Necessary Cookies: Essential for the operation of the store, such as keeping track of items in your shopping cart and enabling secure checkout.
  • Analytics & Performance Cookies: Allow us to recognize and count visitors and understand how they interact with our Site to improve user experience.
  • Targeting & Advertising Cookies: Used to deliver advertisements that are relevant to you and to measure the effectiveness of our marketing campaigns.

Your Choices: You can control or disable cookies through your web browser settings. Please note that disabling strictly necessary cookies may prevent you from using core features, such as the checkout process.

4. Disclosure of Personal Information - Third-Party Sharing

We do not sell your personal information. We only share your data with trusted third parties for specific, legitimate business purposes:

  • E-commerce Platform - Shopify: We share your data with Shopify to power our online store. You can read how Shopify uses your information here: Shopify Privacy Policy.
  • Payment Processors - Stripe, PayPal: We share financial and billing information to securely process your payments and prevent fraudulent transactions.
  • Shipping Partners - Australia Post, UPS, DHL: We share your name, shipping address, and phone number to fulfill and deliver your goods.
  • Advertising & Marketing Partners - Google Analytics: We may share hashed or anonymized data to help us understand our audience and deliver targeted marketing communications, if you have opted in.
  • Legal Authorities: We may share information to comply with applicable laws and regulations, respond to a subpoena, or respond to a lawful request for information.

5. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately to request deletion.

6. International Data Transfers

KONICUK LTD is a UK-based company with a distribution hub in Australia. Additionally, because our store is hosted on Shopify, your data may be transferred to, stored, and processed in other countries, including the United States and Canada. We ensure that your data is protected under recognized legal mechanisms during these transfers.

7. Your Privacy Rights - Including GDPR & How to Exercise Them

Depending on your location, including residents of the European Economic Area (EEA) and the UK operating under the General Data Protection Regulation (GDPR), you have specific rights regarding your personal information:

  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification - Modification: You can request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure - Deletion: You can request that we completely delete your personal data, subject to legal and accounting exceptions.
  • Right to Restrict or Object: You have the right to object to our processing of your data, particularly for direct marketing purposes.
  • Right to Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

How to Exercise Your Rights

To exercise your right to access, modify, or delete your data, please follow these steps:

  1. Send an email to our Privacy Team at support@aussiehoodie.com.
  2. Use the subject line: Data Privacy Request - [Your Full Name].
  3. Clearly state which right you wish to exercise, such as “I want to delete my data” or “I need to update my shipping address”.

We will acknowledge your request within 72 hours and process it within 30 days without any discrimination or fee.

8. Contact & Complaints

If you have any questions about our privacy practices, or if you would like to make a complaint, please contact us:

Legal Entity: KONICUK LTD

Company Number: 14556414

Registered Office - UK: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Support Phone: +61 468 032 427

Support Email: support@aussiehoodie.com

Customer Support Hours: Monday to Friday, 9:00 AM - 5:00 PM (AEST)