Frequently Asked Questions (FAQ)

My Order

How do I place an order?

Simply select your favorite style on the product page, click Add to Cart, and follow the secure checkout steps. We will process your order and notify you by email once it has been dispatched.

How can I check my order status?

You can track your order at any time through our official Track My Order page using your order number and email address.

Can I cancel or modify my order?

Modifications or cancellations are accepted within 24 hours of purchase. After this window, orders are sent to production and changes may not be possible.

About Our Store

Who operates Aussie Hoodie?

Aussie Hoodie is an official brand operated by KONICUK LTD, UK Company Number 14556414. We focus on premium custom apparel with a distribution hub located in Belconnen, ACT, Australia.

Payment & Security

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and Discover, via Stripe. We also accept PayPal for your security and convenience.

What currency is used?

Our primary transaction currency is Australian Dollars (AUD). While you may view prices in other currencies, the final checkout amount will be processed in AUD.

Shipping & Delivery

How long does delivery take?

Every item is custom-made. Production takes 2–10 business days. Shipping typically takes 1–3 weeks for Australia and US orders, and 2–4 weeks for international destinations.

Where do orders ship from?

We collaborate with specialized global partners to ensure the best quality. Orders are routed through our Australia Distribution Hub or sent directly from our global manufacturing partners to help speed up delivery.

Returns & Refunds

What if I receive a defective item?

We offer a 100% quality guarantee. If your product is defective or incorrect, we will send a replacement at no cost. Please review our full Return & Refund Policy.

Need More Help?

Our dedicated support team is here to assist you with any questions.